Here are some of the many questions that are frequently asked by customers when contacting us regarding service of process, skip tracing, and private investigations. We at Sunrise Professional Services hope that these answers will help clear up any confusion you might have and make your contact with us pleasant and beneficial.
Q: Are you required to be licensed?
Yes. Process servers are registered officers of the Court and licenses are issued by the Superior Court in the county in which the process server resides. The Private Process Server program is regulated by the Arizona Supreme Court.
Private Investigators are required by state law to be licensed and the Arizona Department of Public Safety regulates the industry.
Q: Where is your office?
Sunrise Professional Services is a small business that is run out of a home office.
Q: How do I get the papers to you?
There are various ways of getting the papers delivered to us:
U.S. Mail – if service is not urgent, then mail them; if urgent, then send them via Fed-Ex, UPS Overnight or USPS Express.
E-mail – if you can scan your documents, then e-mail them to us at email@example.com.
Meet with us – We can come to you in most cases or meet at a prearranged location where the papers can be picked up.
Q: What methods of payment do you accept?
We accept cash and money orders. Except in certain circumstances we do not accept checks. All major credit cards, debit cards, bank transfers, and PayPal payments are accepted through PayPal securely, and hassle-free on our website.
Q: Is payment required in advance or can you bill me?
In almost all cases payment is required at the time services are contracted with us. In some situations, the work can be billed by mailing out an invoice for services rendered. This usually applies only to law firms and not private individuals.
Q: How do you charge for service if there are multiple defendants at the same address?
Multiple defendants at the same address are charged $24.00 each plus mileage charged only once for the first defendant.
If a flat fee was previously agreed upon, that fee will apply for up to three attempts.
Q: At different addresses?
Multiple defendants at different addresses are charged separately, $24.00 plus mileage for each address.
If a flat fee was previously agreed upon, that fee will apply.
Q: How many attempts at service will you make for the fee that I am charged?
Three (3) attempts are made at the address given before additional charges are assessed. You will be notified if service is unsuccessful after three attempts to allow you to decide what you would like done. If, after the first or second attempt, it appears that there is or will be a problem in effecting service, then you will be notified and informed regarding the difficulty.
Q: Will I receive a refund if the serve is not completed?
If one or more attempts are made to serve the papers and the service is unsuccessful, you will not receive a refund.
If the job is canceled before an attempt is made, a refund will be given less a $20.00 administrative charge.
Q: What if the defendant has moved or changed jobs and I don’t know where he now lives or works?
For an additional charge, we can provide skip tracing to try to locate the defendant. Skip tracing ranges from $30 to $150.00 or more with three different levels of search service available. Level One includes a forwarding address request from the United States Postal Service. Level Two includes Level One plus an online search of locator files in restricted and public records databases. Level Three includes Level One and Level Two plus a trip to the Arizona Motor Vehicle Division (MVD) to obtain a variety of reports. It also includes traveling to court(s) to obtain file information from one or more recent court cases if any should happen to be found in the course of an online search conducted at Level Two. The costs for these services are: $30.00 for Level One, $75.00 for Level Two and $150.00 plus for Level Three.
Q: What if the person I am suing resides and/or works on an Indian reservation? Can service be made?
It all depends. An American Indian cannot be served on the reservation. A person who resides on the reservation that is not an American Indian can be served but a Tribal Police Officer must stand by while service is attempted.
Q: Are you able to handle out of county serves? Out of State? Out of the country?
Are you able to handle out of county serves? Out of State? Out of the country?
Out of county serves can either be done directly by us or we can locate a process server in the county and arrange for service. A separate fee is charged in addition to what the out of county process server charges. The charge to locate a process server and arrange for service is $50.00.
We can also locate and arrange for service with a process server in another State; the charge for this service is $50.00.
For out of country serves, please call and speak with us since it is somewhat more complicated to serve defendants who are located outside of the United States.
Q: What if I need an attorney?
What if I need an attorney?
We are associated with many attorneys and can usually refer you to one if necessary.
Q: What if I need a paralegal?
Sunrise Professional Services is not currently affiliated with any paralegal service. We hope to remedy that situation in the near future. Please check back soon – sorry for any inconvenience.
Q: Can you give me legal advice?
We are not permitted by Arizona law to give legal advice. Only an attorney can provide legal advice. If you need legal advice, we can refer you to an attorney for that purpose.
Q: What if I have a question not answered on this page?
If you have any questions that were not covered here, please feel free to contact us either by e-mail (preferred) or by telephone, and we will try to answer you as quickly and thoroughly as possible. If we cannot provide an answer, we will try to refer you to someone who can answer your question.